Privacy Policy
This Privacy Policy governs the manner in which Pranic Healing Sound Mobile App collects, uses, maintains and discloses information collected from users (each, a "User") of the Pranic Healing Sound ("App"). This privacy policy applies to the App and all products and services offered by Institute for Inner Studies Inc.
Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users register on the App, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our App. Users may be asked for, as appropriate, name, email address, mailing address, birth date, and phone number. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain App-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our App. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our App, such as the operating system and the Internet service providers utilized, and other similar information.
Web Browser Cookies
Our App may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the App may not function properly.
How We Use Collected Information
Pranic Healing Sound Mobile App may collect and use User's personal information for the following purposes:
- To improve customer service: Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience: We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our App.
- To improve our App: We may use feedback you provide to improve our products and services.
- To process payments: We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To run a promotion, contest, survey, or other App feature: To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails/newsletters: We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our App.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our App. Our App is in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing Your Personal Information
We may use third party service providers to help us operate our business and the App or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Changes to This Privacy Policy
Pranic Healing Sound Mobile App and Institute for Inner Studies Inc., has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our App, revise the updated date at the bottom of this page and send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using this App, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our App. Your continued use of the App following the posting of changes to this policy will be deemed your acceptance of those changes.
Data Retention Policy
Purpose
This Data Retention Policy describes how long we retain personal data and the criteria used to determine retention periods.
Data We Collect
Depending on the services used, we may collect:
- User profile information (name, email, phone number)
- Account credentials
- Payment information (excluding complete card details)
- Transaction records
- Communications with customer support email
- Device and usage information
- System logs
Retention Periods
| Data Type | Retention Period |
|---|---|
| User Account Information | Until the account is deleted or inactive for 24 months |
| Payment Transaction Records | 7 years to comply with financial and tax regulations |
| Invoices and Receipts | 7 years |
| Customer Support Records | 3 years after resolution |
| System Logs | 90 days |
| Security Logs | Up to 1 year |
| Marketing Consent Records | Until consent is withdrawn plus 5 years for compliance purposes |
| Analytics Data | Up to 26 months or anonymized earlier |
Reasons for Retention
We retain information only for purposes including:
- Providing our services
- Processing payments
- Customer support
- Legal and regulatory compliance
- Fraud prevention
- Security monitoring
- Audit requirements
- Resolving disputes
- Enforcing our Terms of Service
Anonymization
Where possible, personal identifiers are removed and data is retained only in anonymized or aggregated form for statistical reporting.
Automatic Deletion
Data reaching the end of its retention period is securely deleted or anonymized using industry-standard deletion procedures.
Data Deletion Policy
User Right to Request Deletion
Users may request deletion of their personal data at any time by:
- Using the Delete Account option within the application, or
- Contacting our support team.
Verification
Before processing a deletion request, we may verify the identity of the requester to prevent unauthorized deletion.
Processing Timeline
Deletion requests will generally be completed within:
- 30 days of successful identity verification.
Where legally permitted, this period may be extended if additional verification is required.
What Gets Deleted
Upon approval of the deletion request, we will permanently delete or anonymize:
- Personal profile information
- Account information
- Preferences
- Saved content
- Event registrations (where legally permissible)
- Support conversations linked to the account
- Device identifiers associated with the account
What May Be Retained
Certain information may be retained after account deletion where required for:
- Legal obligations
- Tax compliance
- Financial record keeping
- Fraud prevention
- Security investigations
- Exercising or defending legal claims
Examples include:
- Payment transaction history
- Tax invoices
- Audit records
- Records required under applicable laws
Such retained information will be securely stored and used only for those legal purposes.
Third-Party Data
Where third-party processors (such as payment providers, cloud hosting providers, or email service providers) process your personal data on our behalf, we will request deletion where required and applicable under our contractual obligations.
Confirmation
Once deletion has been completed, users will receive confirmation that their deletion request has been processed.
Exceptions
Deletion requests may be denied or partially fulfilled where:
- Retention is required by law.
- The information is necessary to detect fraud or abuse.
- The information is required for ongoing legal proceedings.
- The information is necessary to enforce contractual obligations.
Backup Data
Deleted information may continue to exist in encrypted backups for a limited period (typically 30–90 days) before being automatically overwritten as part of our disaster recovery processes. Backup data is not restored except for disaster recovery.
Contact
Users may contact our Privacy Officer or Support Team regarding any questions related to data retention or deletion.
Contacting Us
If you have any questions about this Privacy Policy, the practices of this App, or your dealings with this App, please contact us at:
This document was last updated on July 15, 2026.